10982: Supporting and Troubleshooting Windows 10

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    • BitLocker-Protected Drives

    Lab : Troubleshooting Startup Issues

    • Resolving a Startup Issue (1)
    • Resolving a Startup Problem (2)

    Lab : Recovering BitLocker-Encrypted Drives

    • Recovering a BitLocker-Encrypted Drive
    • Creating a New BitLocker Password

    After completing this module, students will be able to:

    • Describe the Windows 10 startup architecture.
    • Optimize and troubleshoot startup settings.
    • Troubleshoot Windows 10 operating system services.
    • Recover drives encrypted with Windows BitLocker Drive Encryption.

    Module 3: Troubleshooting Hardware and Device Drivers

    This module explains how to support users that utilize a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.

    Lesson

    • Troubleshooting Device Driver Failures
    • Overview of Hardware Troubleshooting
    • Troubleshooting Physical Failures
    • Monitoring Reliability
    • Configuring the Registry

    Lab : Troubleshooting Device Driver Issues

    • Troubleshooting a Missing Device Driver
    • Resolving Hardware Problems
    • Resolving Device Driver Problem
    • Configuring Group Policy Settings to Control Device Installation

    Lab : Troubleshooting Hardware Issues

    • Diagnosing Memory
    • SynTroubleshooting and Repairing Failed Disk Redundancychronizing Settings between Devices
    • Accessing Data on a Foreign Volume

    After completing this module, students will be able to:

    • Resolve hardware issues.
    • Configure Group Policy settings to control device installation.
    • Add a missing device driver to a driver store.
    • Revert a problematic device driver.

    Module 4: Troubleshooting Remote Computers

    This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.

    Lesson

    • Using Remote Desktop
    • Using Remote Assistance
    • Remoting with Windows PowerShell

    Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

    • Using Remote Desktop
    • Using Remote Assistance

    Lab : Troubleshooting Remote Computer by using Windows PowerShell

    • Using Windows PowerShell Remoting

    After completing this module, students will be able to:

    • Use Remote Desktop.
    • Use Remote Assistance.
    • Understand remoting with Windows PowerShell.

    Module 5: Resolving Network Connectivity Issues

    This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections.

    Lesson

    • Determining Network Settings
    • Defining Subnets
    • Troubleshooting Network Connectivity
    • Troubleshooting Name Resolution

    Lab : Resolving Network Connectivity Issues

    • Resolving a Network Problem (1)
    • Resolving a Network Problem (2)
    • Troubleshooting a Wireless Network

    Lab : Resolving Name Resolution Issues

    • Resolving a Network Problem (1)
    • Resolving a Network Problem (2)
    • Resolving a Network Problem (3)

    After completing this module, students will be able to:

    • Determine network settings.
    • Troubleshoot network connectivity issues.
    • Troubleshoot name resolution.

    Module 6: Troubleshooting Group Policy

    This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

    Lesson

    • Overview of Group Policy Application
    • Resolving Client Configuration Failures and GPO Application Issues

    Lab : Troubleshooting Group Policy Application Issues

    • Resolving Group Policy Application (1)
    • Resolving Group Policy Application (2)
    • Resolving Group Policy Application (3)

    Lab : Resolving Group Policy Issues

    • Resolving Group Policy Application (1)

    Lab : Installing and Sharing a Printer

    • Installing and Sharing a Printer

    After completing this module, students will be able to:

    • Understand Group Policy application.
    • Resolve client configuration failures and GPO application issues.

    Module 7: Troubleshooting User Settings

    This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.

    Lesson

    • Troubleshooting Sign In Issues
    • Troubleshooting the Application of User Settings

    Lab : Troubleshooting Sign in Problems

    • Resolving Sign in Problem (1)
    • Resolving Sign in Problem (2)

    Lab : Troubleshooting the Application of User Settings

    • Resolving Folder Redirection Problem

    After completing this module, students will be able to:

    • Troubleshoot sign in issues.
    • Troubleshoot the application of user settings.

    Module 8: Troubleshooting Remote Connectivity

    This module explains these technologies, describes common problems with their implementation and usage, and provides several possible mitigations for those problems.

    Lesson

    • Troubleshooting VPN Connectivity Issues
    • Troubleshooting DirectAccess

    Lab : Troubleshooting VPN Connectivity

    • Troubleshooting VPN Connectivity (1)
    • Troubleshooting VPN Connectivity (2)

    Lab : Configuring and Troubleshooting DirectAccess

    • Prepare the DirectAccess Implementation
    • Configuring and Verifying DirectAccess Client-Side Settings
    • Troubleshooting DirectAccess

    After completing this module, students will be able to:

    • Troubleshoot VPN connectivity issues.
    • Troubleshoot DirectAccess.

    Module 9: Troubleshooting Resource Access Within a Domain

    This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.

    Lesson

    • Troubleshooting File Permissions Issues
    • Recovering Files Encrypted by EFS
    • Troubleshooting Printer Access Issues

    Lab : Troubleshooting File Access Issues

    • Resolving a File Access Issue (1)
    • Resolving a File Access Issue (2)
    • Resolving a File-Access Issue (3)

    Lab : Troubleshooting Access to Encrypted Files

    • Recovering Encrypted File

    Lab : Troubleshooting Printer Access Issues

    • Resolving a Printer Access Issue (1)
    • Resolving a Printer Access Issue (2)

    After completing this module, students will be able to:

    • Troubleshoot file permission issues.
    • Recover files encrypted by EFS
    • Troubleshoot printer access issues.

    Module 10: Troubleshooting Resource Access for Non Domain Member Clients

    This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.

    Lesson

    • Configuring and Troubleshooting Device Registration
    • Configuring and Troubleshooting Work Folders
    • Configuring and Troubleshooting OneDrive Access

    Lab : Troubleshooting Resource Access for Clients that are not Domain Members

    • Troubleshooting Device Registration
    • Troubleshooting Work Folders
    • Troubleshooting OneDrive for Business

    After completing this module, students will be able to:

    • Configure the Device Registration feature.
    • Configure and troubleshoot the Work Folders feature.
    • Configure and troubleshoot access to Microsoft OneDrive.

    Module 11: Troubleshooting Applications

    This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge.

    Lesson

    • Troubleshooting Desktop App Installation Issues
    • Troubleshooting Desktop Apps
    • Managing Windows Store Apps
    • Troubleshooting Access to Company Web Applications

    Lab : Troubleshooting Desktop Apps

    • Troubleshooting AppLocker Policy Application
    • Troubleshooting Application Compatibility issue

    Lab : Troubleshooting Access to Company Web Applications

    • Troubleshooting Internet Explorer Issue
    • Troubleshooting Microsoft Edge Issue

    After completing this module, students will be able to:

    • Troubleshoot desktop app installation issues.
    • Troubleshoot desktop apps.
    • Manage Windows Store apps.
    • Troubleshoot access to company web applications.

    Module 12: Maintaining Windows 10

    This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.

    Lesson

    • Managing and Troubleshooting Windows Activation
    • Monitoring and Troubleshooting Performance
    • Applying Applications and Windows Updates

    Lab : Monitoring and Troubleshooting Performance

    • Resolve a Performance-Related Issue
    • Resolve a CPU-Related Performance Issue
    • Resolve a Disk-Related Performance Issue)

    After completing this module, students will be able to:

    • Manage and troubleshoot volume activation in Windows operating systems.
    • Monitor and troubleshoot Windows 10 performance.
    • Update applications and Windows 10.

    Module 13: Recovering Data and Operating System

    This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.

    Lesson

    • File Recovery in Windows 10
    • Recovering an Operating System

    Lab : Recovering Data

    • Resolving Issues with Previous Versions

    Lab : Provisioning Computer to Comply with Company Standards

    • Provision Computer to Comply with Company Standards

    After completing this module, students will be able to:

    • Recover a file in Windows 10.
    • Recover an operating OS.

    Prerequisites

    Before attending this course, students must have:

    • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
    • Microsoft Active Directory Domain Services (AD DS) principles.
    • Understanding of the Public Key Infrastructure (PKI) components.
    • Windows Server 2012 R2 fundamentals.
    • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

    Venue:  

    Address:
    Online Event

    Description:

    Live Online Training

    Get the same training you expect in the classroom without leaving your office or home. These are NOT recorded classes. They are LIVE sessions with an expert instructor. We use the latest in video conferencing technologies and audio so you can confidently participate in any class just like being right there in person. We guarantee the effectiveness of our online training delivery approach that we will give you your money back if you are not totally satisfied.  Ask us for a demo.

    Online class requirements:

    • Moderate to fast Internet
    • A phone or computer headset is required in order to hear the instructor/moderator). You can use Computer Audio (VoIP) or you can dial in from a regular phone.  For convenience, we recommend a hands-free headset or phone.
    • Training software must be installed on your computer (trial versions are acceptable)
    • RECOMMENDED: Dual Monitors or computers. For optimal online learning experience, we recommend participants have dual monitors or two computers. Your online classroom credentials allow you to join multiple times from multiple computers. Participants should use one monitor or computer to view the instructor’s shared screen and another monitor or computer to work with the software.

    What happens when you enroll in an online class

    When you register for an online class, you will receive a welcome email followed by login access to the Citrix GoToTraining virtual classroom. A workbook (printed copy or eBook) will be sent to you prior to the start of class.

    Online Training Advantages

    Convenience: You don’t have to travel and can attend from your home, office or anywhere with an internet connection. Our online classes are conducted using GoToTraining, a more robust version of the popular GoToMeeting screen sharing and conferencing platform. To accommodate multiple time zones, courses are typically scheduled from 10am – 5pm Eastern with a one-hour lunch break at 12:30 – 1:30 pm Eastern and a 10-minute break in the morning and afternoon. When conducting custom online course for your group, class times can be modified to accommodate your timezone.

    Interactive Learning: Our online training is fully interactive. You can speak and chat with the instructor and classmates at any time. Various interactive techniques are used in every class. Our small class sizes (typically 4 – 8 students), allow our instructors to focus on individual performance and issues and to work closely with you to meet your unique needs. Classes are designed to be a hands-on learning experience, providing opportunities for you to try your new skills while the instructor is available for review, questions, and feedback. You have the option to give the instructor permission to view your computer to provide one-on-one assistance when needed.

    GSA Schedule: 47QTCA19D008F