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    About this Course

    Acquire the essential skills needed to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems (OS).  In this 5-day CompTIA A+ Core 2 (220-1002) certification training course, students will explore various operating systems including Windows, MAC and Linux. Throughout the course, students will work with Microsoft command line tools and control panels with the desktop environment and learn basic scripting. Student will also explore security and troubleshooting objectives for desktop, mobile and wireless systems as well as operational procedures.

    The CompTIA A+ (Exam 220-1002) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on application, operating system, and security-related activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ Certification Exam: Core 2 Objectives EXAM NUMBER: CORE 2 (220-1002) in order to become a CompTIA A+ Certified Professional.

    Note: this is a preliminary course information outline and is subject to change upon final Core 1 (220-1001) curriculum release from CompTIA Accreditation.

    Audience Profile

    This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.

    At Course Completion

    On course completion, students will be able to:

    • Understand the basics of networking and security forensics
    • Properly and safely diagnose, resolve, and document common software issues
    • Apply software and OS troubleshooting skills
    • Provide appropriate customer support
    • Understand the basics of scripting, virtualization, desktop imaging and deployment


    Lesson 1: Operating Systems

    • Common operating system types and their purposes
    • Microsoft Windows versions
    • OS installation considerations and upgrade methods
    • Microsoft command line tools
    • Microsoft operating system features and tools
    • Microsoft Windows Control Panel utilities
    • Installation and configuration concepts
    • Microsoft Windows networking on a Client/desktop
    • Mac OS and Linux client/desktop operating systems

    Lesson 2: Security

    • Physical security measures
    • Logical security concepts
    • Wireless security protocols and authentication methods
    • Detect, remove, and prevent malware using appropriate tools and methods
    • Social engineering, threats, and vulnerabilities
    • Microsoft Windows OS security settings
    • Best practices to secure a workstation
    • Methods for securing mobile devices
    • Appropriate data destruction and disposal methods
    • Configure security on SOHO wireless and wired networks

    Lesson 3: Software Troubleshooting

    • Troubleshooting Microsoft Windows OS problems
    • Troubleshoot and resolve PC security issues
    • Best practice procedures for malware removal
    • Mobile OS and application issues
    • Mobile OS and application security issues

    Lesson 4: Operation Procedures

    • Best practices associated with types of documentation
    • Change Management best practices
    • Implement basic disaster
    • Prevention and recovery methods
    • Common safety procedures
    • Environmental impacts and appropriate controls.
    • Addressing prohibited content/activity, and privacy, licensing, and policy concepts
    • Proper communication
    • Techniques and professionalism
    • Basics of scripting
    • Remote access technologies

    Lesson 5: Best practice methodology to resolve problems

    • Identify the problem
    • Establish a theory of probable cause
    • Test the theory to determine cause
    • Implement the solution
    • Verify full system functionality
    • Document findings


    To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet and have basic knowledge of computing concepts.


    Online Event


    Live Online Training

    Get the same training you expect in the classroom without leaving your office or home. These are NOT recorded classes. They are LIVE sessions with an expert instructor. We use the latest in video conferencing technologies and audio so you can confidently participate in any class just like being right there in person. We guarantee the effectiveness of our online training delivery approach that we will give you your money back if you are not totally satisfied.  Ask us for a demo.

    Online class requirements:

    • Moderate to fast Internet
    • A phone or computer headset is required in order to hear the instructor/moderator). You can use Computer Audio (VoIP) or you can dial in from a regular phone.  For convenience, we recommend a hands-free headset or phone.
    • Training software must be installed on your computer (trial versions are acceptable)
    • RECOMMENDED: Dual Monitors or computers. For optimal online learning experience, we recommend participants have dual monitors or two computers. Your online classroom credentials allow you to join multiple times from multiple computers. Participants should use one monitor or computer to view the instructor’s shared screen and another monitor or computer to work with the software.

    What happens when you enroll in an online class

    When you register for an online class, you will receive a welcome email followed by login access to the Citrix GoToTraining virtual classroom. A workbook (printed copy or eBook) will be sent to you prior to the start of class.

    Online Training Advantages

    Convenience: You don’t have to travel and can attend from your home, office or anywhere with an internet connection. Our online classes are conducted using GoToTraining, a more robust version of the popular GoToMeeting screen sharing and conferencing platform. To accommodate multiple time zones, courses are typically scheduled from 10am – 5pm Eastern with a one-hour lunch break at 12:30 – 1:30 pm Eastern and a 10-minute break in the morning and afternoon. When conducting custom online course for your group, class times can be modified to accommodate your timezone.

    Interactive Learning: Our online training is fully interactive. You can speak and chat with the instructor and classmates at any time. Various interactive techniques are used in every class. Our small class sizes (typically 4 – 8 students), allow our instructors to focus on individual performance and issues and to work closely with you to meet your unique needs. Classes are designed to be a hands-on learning experience, providing opportunities for you to try your new skills while the instructor is available for review, questions, and feedback. You have the option to give the instructor permission to view your computer to provide one-on-one assistance when needed.

    GSA Schedule: 47QTCA19D008F