MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases

This one-day course is composed of two parts - Getting started with Microsoft 365 Copilot and Empower your workforce with Microsoft 365 Copilot Use Cases. The first part of the course introduces you to Copilot for Microsoft 365, examines how you can use Copilot throughout the various Microsoft 365 apps, explores best practices for using Copilot and building effective prompts, and examines how you can extend Copilot. The second part of this training content is really the heart of this course. Students perform a series of hands-on exercises involving ten Use Cases - Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.

By the end of this course, participants will be able to:

• Understand Copilot Capabilities – Explain how Microsoft 365 Copilot integrates with apps like Word, Excel, PowerPoint, Outlook, and Teams.
• Apply Business Use Cases – Identify practical scenarios where Copilot can improve productivity, creativity, and collaboration.
• Use Prompting Techniques – Craft effective prompts to generate accurate and relevant outputs.
• Streamline Workflows – Automate repetitive tasks such as drafting, summarizing, analyzing, and scheduling.
• Enhance Decision-Making – Leverage Copilot to analyze data, extract insights, and support informed business decisions.
• Promote Responsible AI Use – Apply best practices for ethical and secure use of AI in daily workflows.

This course is targeted towards business users who want to enhance their Microsoft 365 Copilot skills to solve business-related use case scenarios.

Learners should be familiar with working in Microsoft 365 apps like Word, Excel, and PowerPoint. This course is intended for all types of users working with Microsoft Copilot for Microsoft 365.