MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases

This one-day course is composed of two parts - Getting started with Microsoft 365 Copilot and Empower your workforce with Microsoft 365 Copilot Use Cases. The first part of the course introduces you to Copilot for Microsoft 365, examines how you can use Copilot throughout the various Microsoft 365 apps, explores best practices for using Copilot and building effective prompts, and examines how you can extend Copilot. The second part of this training content is really the heart of this course. Students perform a series of hands-on exercises involving ten Use Cases - Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.

• Explain Copilot’s role, architecture, and Microsoft’s responsible AI principles.
• Apply Copilot in Word, Excel, PowerPoint, Outlook, Teams, and Loop to boost productivity.
• Create effective prompts and follow best practices for prompt design.
• Extend Copilot using plugins and Microsoft Graph connectors.
• Execute business use cases (executive, sales, marketing, finance, IT, HR, operations) through role-based scenarios and hands-on challenges.
• Demonstrate IT use case tasks: summarize specs, analyze data in Excel, refine reports in Word, and draft communications in Outlook.

This course is targeted towards business users who want to enhance their Microsoft 365 Copilot skills to solve business-related use case scenarios.

Learners should be familiar with working in Microsoft 365 apps like Word, Excel, and PowerPoint. This course is intended for all types of users working with Microsoft Copilot for Microsoft 365.