Advanced Asset Management in Jira Service Management
Guaranteed to Run
Price
$795.00
Duration
1 Day
Delivery Methods
Virtual Instructor Led Private Group
Delivery
Virtual
ESTDescription
Objectives
Content
Course Description
An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents' fingertips.
Course Objectives
- Create and configure Asset object custom fields
- Create and configure referenced Asset custom fields
- Create AQL queries with inbound and outbound object references
- Map import data to referenced object types
- Search for objects connected to a ticket
- Trigger automation from Asset objects and Jira issues
- Perform advanced object and global Asset configurations
Who Should Attend?
- Jira Service Management project admins
- Service management leads
Course Content
Module 1: Advanced Asset Management
- Create and configure Asset object custom fields
- Create and configure referenced Asset custom fields
- Create AQL queries with inbound and outbound object references
- Map import data to referenced object types
- Search for objects connected to a ticket
- Trigger automation from Asset objects and Jira issues
- Perform advanced object and global Asset configurations
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