Advanced Contact Center Express Scripting Labs (ACCXSL)

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse Administration.

• Experienced Unified CCX engineers and administrators charged with building applications.
• Anyone who has attended UCCX and requires more hands-on training on advanced features and troubleshooting

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

• UCCX course or equivalent knowledge
• Some UCCX additional field experience