Cisco Administering Cisco Unified Communications Manager and Unity Connection v15 (ACUCM w/AUC)
The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco's Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators and networking professionals, it delves into IP telephony fundamentals and operational functionalities within enterprise networks. The latest enhancements in Version 15 include a migration to a 64-bit system, auto-provisioning for collaboration tools, improved system administration, and advanced security features. Additionally, the course introduces Cisco Webex Dedicated Instance, facilitating seamless cloud integration and preserving investment in existing Cisco Systems. Ideal for voice network administrators, entry-level network engineers, data system administrators, IT support staff, and helpdesk technicians, this instructor-led training equips professionals with essential skills in managing Cisco collaboration technologies effectively.
What's New in Cisco Unified Communications Manager Version 15: Migration to a 64-Bit System: Streamlines performance, eliminates memory bottlenecks, and supports future scalability and innovations. Auto Provisioning for Collaboration Tools: Simplifies the management of devices like the Webex App and Cisco Jabber during LDAP synchronization. Enhanced System Administration: Simplifies network configurations and boosts usability with improved accessibility features. Advanced Security and Monitoring Tools: Enhances system security with new protocols and real-time monitoring enhancements. These updates ensure that the ACUCM course reflects the most current and effective practices in Cisco Unified Communications management.
- Understand and configure the core features of Cisco Unified Communications Manager.
- Learn about the migration paths and integration techniques for adopting Cisco Webex Dedicated Instance.
- Gain hands-on experience with the new features and enhanced security settings of CUCM Version 15.
- Develop skills in managing and troubleshooting IP telephony and unified communications in a Cisco environment.
- Phone Network Administrators
- Data System Administrators
- Entry-level Network Engineers
- IT Support Personnel
- Helpdesk Support Staff
- Basic knowledge of IP and networking or voice networks is suggested, but not required
- Basic knowledge of the Windows desktop environment
- Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
- Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
- Basic understanding of Cisco Unified Communications Manager
- Lesson 1: Exploring IP Telephony
- Lesson 2: Describing Deployment Models
- Lesson 3: Understanding Advanced Multisite Features
- Lesson 1: Logging In to Cisco Unified Communications Manager
- Lesson 2: Examining Basic Server Configuration
- Lesson 3: Describing Multilevel Administration
- Lesson 4: Configuring DRS Backup and Restore Procedures
- Lesson 1: Understanding User Configuration
- Lesson 2: Using the User Web Pages
- Lesson 1: Configuring System Parameters
- Lesson 2: Supporting Cisco Unified IP Phones
- Lesson 3: Exploring Phone Registration and IP Phone Communications
- Lesson 4: Utilizing the Bulk Administration Tool (BAT)
- Lesson 1: Implementing Dial Plan Connectivity
- Lesson 2: Creating Route Plans
- Lesson 1: Configuring Translation Patterns and Route Filters
- Lesson 2: Implementing Digit Manipulation
- Lesson 1: Defining Class of Control
- Lesson 2: Using Class of Control Features
- Lesson 1: Defining Media Resources
- Lesson 2: Exploring Media Resource Management
- Lesson 1: Describing Basic Features
- Lesson 2: Exploring Hunt Groups
- Lesson 3: Describing Phone Services
- Lesson 1: Evaluate Dedicated Instance and its Significance in Network Infrastructure
- Lesson 2: Examine Key Features and Benefits of Deploying Dedicated Instance
- Lesson 3: Explore Practical Applications for Cisco Dedicated Instances Deployments
- Lesson 1: Overview of Cisco Unity Connection
- Lesson 2: Navigating Cisco Unity Connection
- Lesson 3: Understanding Call Handlers, Users, and Call Flow
- Lesson 1: Explaining Users and Contacts
- Lesson 2: Managing Multiple Users
- Lesson 1: Implementing the Dial Plan
- Lesson 2: Understanding User Features
- Lesson 3: Accessing Voice Messaging and User Features
- Lesson 4: Managing Distribution Lists
- Lesson 1: Designing an Audiotext Application
- Lesson 2: Using Cisco Unity Connection Tools and Reports
- Lesson 3: Using the DRS