CVPDS Part 1 - CVP Development and Scripting Part 1
CVP Development and Scripting Part 1 (CVPDS Part 1) is a five-day, hands-on instructor-led training course that teaches learners how to develop, deploy, and maintain self-service IVR applications using Cisco Contact Center Voice Portal (CVP) and Cisco Call Studio. The course focuses on building VoiceXML applications for the CVP VXML Server and integrating them with Cisco Unified Contact Center Enterprise (UCCE) and ICM. Students practice scripting, data passing, back-end integration, debugging, and application deployment using real lab environments, gaining the skills needed to create robust contact center automation solutions with CVP/Call Studio.
- Understand the architecture of a Cisco Unified Contact Center Enterprise (UCCE) with CVP and its comprehensive call flow
- Use Cisco Call Studio features to build self-service IVR applications for the CVP VXML Server
- Create call flow components including menus, digit collection, confirmations, audio prompts, and TTS (text-to-speech) integration
- Work with session data, element data, call data, and local variables in scripts
- Retrieve and process data from back-end systems using SQL, SOAP, and REST interfaces
- Implement error handling, decisions, counters, and simple JavaScript logic in applications
- Debug applications using the Studio Debugger and log files
- Deploy applications to the VXML Server using OAMP Operations Console
- Configure and integrate applications with CUIC reporting and post-call surveys
- Apply best practices for naming, version control, troubleshooting, and production readiness
- Application developers building IVR and contact center applications
- Programmers involved in Cisco CVP scripting projects
- Sales and pre-sales engineers who need hands-on CVP development knowledge
- Technical support engineers responsible for CVP application deployment and troubleshooting
- Project managers working with Cisco contact center development teams
- CCE Administration training or
- Basic ICM scripting experience
These prerequisites ensure participants understand the underlying contact center environment and scripting basics needed to build CVP applications effectively.