ICER - Implementing Cisco Emergency Responder

Implementing Cisco Emergency Responder (ICER) is a specialized instructor-led training course that teaches how to deploy, configure, and manage Cisco Emergency Responder (CER) to support emergency (E911/E112) calling in Cisco Unified Communications environments. The course focuses on ensuring accurate caller location identification, dynamic endpoint tracking, emergency call routing, and compliance with regulatory requirements. Participants gain hands-on experience integrating Cisco Emergency Responder with Cisco Unified Communications Manager (CUCM), configuring locations and emergency response locations (ERLs), managing switches and endpoints, and validating emergency call flows to public safety answering points (PSAPs).

• Explain the purpose and architecture of Cisco Emergency Responder
• Describe emergency calling regulations and enterprise compliance requirements
• Integrate Cisco Emergency Responder with Cisco Unified Communications Manager
• Configure Emergency Response Locations (ERLs) and Emergency Location Identification Numbers (ELINs)
• Track IP phones and endpoints using switch port and network topology information
• Configure CER groups, switches, subnets, and phone tracking mechanisms
• Route emergency calls correctly to Public Safety Answering Points (PSAPs)
• Configure on-site emergency notifications and alerts
• Test, validate, and troubleshoot emergency call flows
• Monitor and maintain Cisco Emergency Responder in a production environment

• Cisco Collaboration Engineers responsible for voice and emergency services
• Unified Communications Administrators managing CUCM environments
• Network and Systems Engineers supporting enterprise voice deployments
• Security and Compliance professionals involved in E911 and emergency response solutions
• Technical staff responsible for deploying or supporting Cisco Emergency Responder

• Practical experience with Cisco Unified Communications Manager (CUCM)
• Understanding of basic IP networking concepts
• Familiarity with Cisco Collaboration environments
• Completion of ACUCM (Administering Cisco Unified Communications Manager) or equivalent experience is recommended