ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)
This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
- By the end of this course, you will understand:
- The internal and external factors to consider while crafting digital strategy
- How IT strategy differs from digital strategy and how they can be integrated
- Creating a digital strategy that achieves the most value from digital
- Implementing and sustaining digital strategy
- Developing and nurturing digital capabilities for continual business innovation and value co-creation
This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Digital technology, business, organization, transformation
- Business strategy and business models
- Digital and IT strategy, products, and services
- Relationship between Digital/IT Strategy and ITIL SVS components
- Environmental analysis
- External analysis: PESTLE
- Internal analysis: Four Dimensions of Service Management
- Viability through agile, resilient, lean, continuous, and co-creational approaches
- Analyzing and addressing VUCA factors
- Positioning in markets/industries
- Digital positioning tools for strategic placement
- Ecosystem, industry/market, organizational levels
- Influencing factors
- Customer/market relevance vs. operational excellence
- Internal and external focus with a balanced approach
- Customer relevance: journeys, omnichannel, context-sensitive delivery, analytics, feedback loops
- Operational excellence across the four dimensions of service management
- Financial aspects of strategy: policies, portfolio optimization, funding, innovation vs. operation costs, charging models
- Assessing strategic approaches for digital organizations
- Risk management in digital organizations
- Identifying, assessing, and balancing risk vs. opportunity
- Risk posture and acceptable thresholds
- Innovation concepts, elements, and techniques
- Building and sustaining a culture of innovation
- Digital readiness assessments and gap analysis
- Defining and communicating vision and strategy
- Using business cases to advocate strategy
- Defining operating models for digital organizations
- Leadership skills for digital organizations
- Strategy coordination and implementation approaches:
- Large-scale transformation
- Incremental transformation
- Mergers and acquisitions
- Individual changes
- Parallel operating models (POMs)
- Assessing success of digital & IT strategy
- Typical activities in digital transformation programmers