Palo Alto Networks Firewall: Troubleshooting
Successful completion of this three-day, instructor-led course should enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks next-generation firewalls. Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall. Completion of this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.
- Use firewall tools, including the CLI, to investigate networking issues
- Follow proven troubleshooting methodologies that are specific to individual features
- Analyze advanced logs to resolve various real-life scenarios
- Solve advanced, scenario-based challenges
Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff
Participants must complete the Firewall Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, and network-security concepts, and at least six months of on-the-job experience with Palo Alto Networks firewalls.
- Course overview and objectives
- Tools and resources used for troubleshooting and analysis
- Understanding packet flow logic through the firewall
- Performing packet captures and diagnostics
- Reviewing packet-diagnostics logs
- Differentiating host-inbound vs. transit traffic
- Managing system services and firewall communication
- Configuring certificate management and SSL decryption
- Implementing and troubleshooting User-ID
- Managing and troubleshooting GlobalProtect VPN connections
- Handling support escalation and RMAs
- Identifying when to contact Palo Alto Networks support
- Summary and next steps for advanced learning
- Appendix: CLI primer and useful commands