IT Service Management Training Courses
IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.
The core concept of ITSM is the belief that IT should work as a service. A typical ITSM scenario could involve asking for new hardware, like a laptop. You would submit your request through a portal, file a ticket with all relevant information, and kick off a repeatable workflow. Then, the ticket would land in the IT team’s queue, where incoming requests would be sorted and addressed according to importance.
To help professionals learn on-the-job skills that will propel your business forward, AmanaNet has compiled a list of our recommended training courses for job roles surrounding IT Service Management.
The Availability Manager is responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services. They are responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed service level targets for availability.
Recommended Training for Availability Managers:
In IT Service Management, the Project Manager’s role is to define and maintain the service provider’s project management standards and to provide overall resources and management of IT projects. This role is actively involved in the work of the service design, as well as the service transition stages of the service lifecycle.
Recommended Training for Project Managers:
COBIT 2019 Foundation
ITIL® 4 Foundation
ITIL® 4 Managing Professional - Drive Stakeholder Value (DSV)
ITIL® 4 Specialist Create, Deliver and Support (CDS)
ITIL® 4 Strategist Direct Plan and Improve (DPI)
The Project Management Professional (PMP)® Certification Exam Prep