About this Course
Gain the knowledge to assemble personal computer (PC) components to customer requirements and install, configure and maintain PCs, mobile devices and end-user software in this 5-day CompTIA A+ (220-1001) certification training course. Students will acquire a solid understanding of the basic networking and current security requirements such as diagnosis, resolution and documentation of common hardware issues, troubleshooting and customer support. Students will also explore virtualization concepts, hardware and network troubleshooting, understand desktop imagining procedures and software deployment throughout this in-depth course.
The CompTIA A+ (Exam 220-1001) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ Certification Exam: Core 1 Objectives EXAM NUMBER: CORE 1 (220-1001) in order to become a CompTIA A+ Certified Professional.
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.
At Course Completion
On course completion, students will be able to:
- Assemble components based on customer requirements
- Install, configure, and maintain PCs, mobile devices and software for end users
- Understand the basics of networking and security forensics
- Properly and safely diagnose, resolve, and document common hardware issues
- Apply hardware troubleshooting skills
- Provide appropriate customer support
- Understand the basics of scripting, virtualization, desktop imaging and deployment
Lesson 1: Mobile Devices
- Install and configure laptop hardware and components
- Components within the display of a laptop
- Laptop features
- Compare other mobile devices
- Connect and configure accessories and ports of other mobile devices
- Basic mobile device network connectivity and application support
- Mobile device synchronization
Lesson 2: Networking
- TCP / UDP ports and protocols
- Common networking hardware devices
- Install and configure a basic wired/wireless SOHO network
- Wireless networking protocols
- Networked hosts services
- Common network configuration concepts
- Internet connection types, network types and features
- Networking tools
Lesson 3: Hardware
- Basic cable types, features and their purposes
- Identify common connector types
- Types of RAM and RAM installation
- Select, install and configure storage devices
- Install and configure motherboards, CPUs, and add-on cards
- Peripherals – Types and features
- Power supplies – Types and features
- Configure appropriate components for a custom PC configuration to meet customer specifications or needs
- Install and configure common devices
- Configure SOHO multifunction devices/printers and settings
- Install and maintain various print technologies
Lesson 4: Virtualization and Cloud Computing
- Cloud computing concepts
- Common cloud models
- Shared resources
- Resource pooling
- Cloud file storage services
- Cloud-based applications
- Virtual desktop
- Set up and configure client-side virtualization
- Virtual machines
- Resource requirements
- Emulator requirements
- Security requirements
- Network requirements
Lesson 5: Hardware and Network Troubleshooting
- Troubleshoot problems related to motherboards, RAM, CPUs, and power
- Hard drives and RAID arrays troubleshooting
- Common symptoms with video, projector and display issues
- Mobile device issues
- Troubleshooting printers
- Common wired and wireless network problems
Best practice methodology to resolve problems
- Identify the problem
- Establish a theory of probable cause
- Test the theory to determine cause
- Implement the solution
- Verify full system functionality
- Document findings
Note: this is a preliminary course information outline and is subject to change upon final core 1 (220-1001) curriculum release from CompTIA Accreditation.
To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet and have basic knowledge of computing concepts.
Venue: LIVE Online
Live Online Training
Get the same training you expect in the classroom without leaving your office or home. These are NOT recorded classes. They are LIVE sessions with an expert instructor. We use the latest in video conferencing technologies and audio so you can confidently participate in any class just like being right there in person. We guarantee the effectiveness of our online training delivery approach that we will give you your money back if you are not totally satisfied. Ask us for a demo.
Online class requirements:
- Moderate to fast Internet
- A phone or computer headset is required in order to hear the instructor/moderator). You can use Computer Audio (VoIP) or you can dial in from a regular phone. For convenience, we recommend a hands-free headset or phone.
- Training software must be installed on your computer (trial versions are acceptable)
- RECOMMENDED: Dual Monitors or computers. For optimal online learning experience, we recommend participants have dual monitors or two computers. Your online classroom credentials allow you to join multiple times from multiple computers. Participants should use one monitor or computer to view the instructor’s shared screen and another monitor or computer to work with the software.
What happens when you enroll in an online class
When you register for an online class, you will receive a welcome email followed by login access to the Citrix GoToTraining virtual classroom. A workbook (printed copy or eBook) will be sent to you prior to the start of class.
Online Training Advantages
Convenience: You don’t have to travel and can attend from your home, office or anywhere with an internet connection. Our online classes are conducted using GoToTraining, a more robust version of the popular GoToMeeting screen sharing and conferencing platform. To accommodate multiple time zones, courses are typically scheduled from 10am – 5pm Eastern with a one-hour lunch break at 12:30 – 1:30 pm Eastern and a 10-minute break in the morning and afternoon. When conducting custom online course for your group, class times can be modified to accommodate your timezone.
Interactive Learning: Our online training is fully interactive. You can speak and chat with the instructor and classmates at any time. Various interactive techniques are used in every class. Our small class sizes (typically 4 – 8 students), allow our instructors to focus on individual performance and issues and to work closely with you to meet your unique needs. Classes are designed to be a hands-on learning experience, providing opportunities for you to try your new skills while the instructor is available for review, questions, and feedback. You have the option to give the instructor permission to view your computer to provide one-on-one assistance when needed.