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    Course Length: 6 hours (1 day)
    Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information among employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft Outlook to handle the messages and meeting invitations sent among employees.

    Learning Objectives:
    By the end of this course, you will feel completely comfortable with using and customizing the Outlook interface, creating and sending messages, managing contacts, using the calendar, managing tasks, and working with notes. You will:

    • Create email messages, use spell check, format the content, and add attachments
    • Customize the reading options and manage message responses
    • Use tags and flags to manage your messages
    • View, manage, and print your calendar
    • Create and organize contacts
    • Work with tasks and notes
    • Navigate and customize the Outlook interface

    Target Student:
    This course is intended for those with a basic understanding of Microsoft Windows and need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.

    Course Outline:
    Section 1: Getting Started with Outlook
    Navigate the Outlook Interface
    Reply to and Forward Messages
    Move and Delete Messages
    Review Print Options
    Understand the Clutter Folder
    Access Help

    Section 2: Working with Email Messages
    Understand the Address Book
    Add Message Recipients
    Check Spelling and Grammar
    Format Messages

    Section 3: Working with Attachments
    Attach Files
    Save Attachments
    Attachment Preview
    Printing Attachments
    Send Outlook Items as Attachments
    Attachment Reminders

    Section 4: Managing Automatic Message Contents
    Stationery and Themes
    Font Options

    Section 5: Reading and Responding to Messages
    Customize Reading Options
    Set Voting Options
    Resend and Recall Messages

    Section 6: Managing Your Messages
    Mark Messages as Unread/Read
    Set Colour Categories
    Flag Messages for Follow-up
    Use the Ignore Conversation Command
    Use the Clean-Up Commands
    Organize Messages using Folders

    Section 7: Managing Your Calendar
    View the Calendar
    Types of Calendar Entries
    The Weather Bar
    The Daily Task List
    Calendar Layout Options

    Section 8: Managing Appointments
    Create Appointments
    Create Recurring Events
    Set Reminders
    Set Privacy Options
    Categorize Appointments
    Print and Forward Appointments

    Section 9: Managing Meetings
    Schedule a Meeting
    Share Meeting Notes using OneNote
    Meeting Response Options
    Update a Meeting Request
    Cancel a Meeting
    Propose a New Time for a Meeting

    Section 10: Managing Your Contacts
    Create a Contact
    Import Contacts
    Forward and Delete Contacts
    View and Organize Contacts

    Section 11: Working with Tasks and Notes
    Create and Manage Tasks
    Mark Tasks as Complete
    Manage Notes


    Online Event


    Live Online Training

    Get the same training you expect in the classroom without leaving your office or home. These are NOT recorded classes. They are LIVE sessions with an expert instructor. We use the latest in video conferencing technologies and audio so you can confidently participate in any class just like being right there in person. We guarantee the effectiveness of our online training delivery approach that we will give you your money back if you are not totally satisfied.  Ask us for a demo.

    Online class requirements:

    • Moderate to fast Internet
    • A phone or computer headset is required in order to hear the instructor/moderator). You can use Computer Audio (VoIP) or you can dial in from a regular phone.  For convenience, we recommend a hands-free headset or phone.
    • Training software must be installed on your computer (trial versions are acceptable)
    • RECOMMENDED: Dual Monitors or computers. For optimal online learning experience, we recommend participants have dual monitors or two computers. Your online classroom credentials allow you to join multiple times from multiple computers. Participants should use one monitor or computer to view the instructor’s shared screen and another monitor or computer to work with the software.

    What happens when you enroll in an online class

    When you register for an online class, you will receive a welcome email followed by login access to the Citrix GoToTraining virtual classroom. A workbook (printed copy or eBook) will be sent to you prior to the start of class.

    Online Training Advantages

    Convenience: You don’t have to travel and can attend from your home, office or anywhere with an internet connection. Our online classes are conducted using GoToTraining, a more robust version of the popular GoToMeeting screen sharing and conferencing platform. To accommodate multiple time zones, courses are typically scheduled from 10am – 5pm Eastern with a one-hour lunch break at 12:30 – 1:30 pm Eastern and a 10-minute break in the morning and afternoon. When conducting custom online course for your group, class times can be modified to accommodate your timezone.

    Interactive Learning: Our online training is fully interactive. You can speak and chat with the instructor and classmates at any time. Various interactive techniques are used in every class. Our small class sizes (typically 4 – 8 students), allow our instructors to focus on individual performance and issues and to work closely with you to meet your unique needs. Classes are designed to be a hands-on learning experience, providing opportunities for you to try your new skills while the instructor is available for review, questions, and feedback. You have the option to give the instructor permission to view your computer to provide one-on-one assistance when needed.

    GSA Schedule: 47QTCA19D008F