Dates GTR Venue Class Time (Eastern) Price Qty Action
Oct. 4, 2023 GTR LIVE Online
9:00 am to 4:00 pm
$295.00 (USD)   
Jan. 12, 2024 GTR LIVE Online
9:00 am to 4:00 pm
$295.00 (USD)   
GTR Class is Guaranteed to Run

Course Length: 6 hours (1 day)
Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information among employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft Outlook to handle the messages and meeting invitations sent among employees.

Learning Objectives:
By the end of this course, you will feel completely comfortable with using and customizing the Outlook interface, creating and sending messages, managing contacts, using the calendar, managing tasks, and working with notes. You will:

  • Create email messages, use spell check, format the content, and add attachments
  • Customize the reading options and manage message responses
  • Use tags and flags to manage your messages
  • View, manage, and print your calendar
  • Create and organize contacts
  • Work with tasks and notes
  • Navigate and customize the Outlook interface

Target Student:
This course is intended for those with a basic understanding of Microsoft Windows and need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.

Course Outline:
Section 1: Getting Started with Outlook
Navigate the Outlook Interface
Reply to and Forward Messages
Move and Delete Messages
Review Print Options
Understand the Clutter Folder
Access Help

Section 2: Working with Email Messages
Understand the Address Book
Add Message Recipients
Check Spelling and Grammar
Format Messages

Section 3: Working with Attachments
Attach Files
Save Attachments
Attachment Preview
Printing Attachments
Send Outlook Items as Attachments
Attachment Reminders

Section 4: Managing Automatic Message Contents
Stationery and Themes
Font Options

Section 5: Reading and Responding to Messages
Customize Reading Options
Set Voting Options
Resend and Recall Messages

Section 6: Managing Your Messages
Mark Messages as Unread/Read
Set Colour Categories
Flag Messages for Follow-up
Use the Ignore Conversation Command
Use the Clean-Up Commands
Organize Messages using Folders

Section 7: Managing Your Calendar
View the Calendar
Types of Calendar Entries
The Weather Bar
The Daily Task List
Calendar Layout Options

Section 8: Managing Appointments
Create Appointments
Create Recurring Events
Set Reminders
Set Privacy Options
Categorize Appointments
Print and Forward Appointments

Section 9: Managing Meetings
Schedule a Meeting
Share Meeting Notes using OneNote
Meeting Response Options
Update a Meeting Request
Cancel a Meeting
Propose a New Time for a Meeting

Section 10: Managing Your Contacts
Create a Contact
Import Contacts
Forward and Delete Contacts
View and Organize Contacts

Section 11: Working with Tasks and Notes
Create and Manage Tasks
Mark Tasks as Complete
Manage Notes


Online Event


Live Online Training

Get the same training you expect in the classroom without leaving your office or home. These are NOT recorded classes. They are LIVE sessions with an expert instructor. We use the latest in video conferencing technologies and audio so you can confidently participate in any class just like being right there in person. We guarantee the effectiveness of our online training delivery approach that we will give you your money back if you are not totally satisfied.  Ask us for a demo.

Online class requirements:

  • Moderate to fast Internet
  • A phone or computer headset is required in order to hear the instructor/moderator). You can use Computer Audio (VoIP) or you can dial in from a regular phone.  For convenience, we recommend a hands-free headset or phone.
  • Training software must be installed on your computer (trial versions are acceptable)
  • RECOMMENDED: Dual Monitors or computers. For optimal online learning experience, we recommend participants have dual monitors or two computers. Your online classroom credentials allow you to join multiple times from multiple computers. Participants should use one monitor or computer to view the instructor’s shared screen and another monitor or computer to work with the software.

What happens when you enroll in an online class

When you register for an online class, you will receive a welcome email followed by login access to the Citrix GoToTraining virtual classroom. A workbook (printed copy or eBook) will be sent to you prior to the start of class.

Online Training Advantages

Convenience: You don’t have to travel and can attend from your home, office or anywhere with an internet connection. Our online classes are conducted using GoToTraining, a more robust version of the popular GoToMeeting screen sharing and conferencing platform. To accommodate multiple time zones, courses are typically scheduled from 10am – 5pm Eastern with a one-hour lunch break at 12:30 – 1:30 pm Eastern and a 10-minute break in the morning and afternoon. When conducting custom online course for your group, class times can be modified to accommodate your timezone.

Interactive Learning: Our online training is fully interactive. You can speak and chat with the instructor and classmates at any time. Various interactive techniques are used in every class. Our small class sizes (typically 4 – 8 students), allow our instructors to focus on individual performance and issues and to work closely with you to meet your unique needs. Classes are designed to be a hands-on learning experience, providing opportunities for you to try your new skills while the instructor is available for review, questions, and feedback. You have the option to give the instructor permission to view your computer to provide one-on-one assistance when needed.

GSA Schedule: 47QTCA19D008F